Everything below is how the shop actually works. Where there is more to say, the answer points at the page that says it in full.
Ordering and stitching
Is everything stitched to order?
Most of it, yes. That is what the dispatch time is for: cutting, stitching, checking and preparing the piece.
Anything needing further finishing, such as a fall and pico on a saree, takes longer, and we tell you when you order.
What is a Custom Measurement Order?
Instead of choosing a size, you give us your own measurements at checkout and we cut the piece to those.
The measurement boxes are in centimetres. The measuring sheets on the size guide are in inches — one inch is 2.54 cm.
Can I have a piece in a different fabric or colour?
Often, yes. Write to us with the piece you have in mind and we will tell you what is possible and what it would cost.
How do I know which size to take?
Measure your body rather than a garment you already own — we add the wearing ease when we stitch, about two inches on a blouse.
The size guide has a measuring sheet and a size table for each kind of garment.
Delivery
What does delivery cost?
Orders of ₹2,000 and above ship free. Below that, carriage is ₹99.
The amount is shown in your bag before you place the order. If a discount code brings the order below ₹2,000, carriage applies to the amount actually paid for the goods.
How long will my order take?
We dispatch within 5 to 7 working days. From dispatch, delivery takes 5 to 7 days in Delhi NCR and 7 to 10 days elsewhere in India.
Those are the courier's estimates rather than guarantees.
Do you deliver outside India?
We take orders from abroad, including the US, the UK and the GCC. International carriage is not priced at checkout — write to us and we will quote it and confirm the timing before anything is dispatched.
How do I track my order?
We email you when your order is dispatched, with the courier and the tracking number. You can also see your orders in your account.
What happens if I am not at home?
The courier attempts delivery twice before returning a parcel to us. If one comes back, we will contact you to arrange redelivery, which may carry a further carriage charge.
Most failed deliveries are a wrong PIN code or an unreachable number, so please check both at checkout.
Returns and exchanges
Can I return something?
You have 3 days from delivery to ask for a return, and we refund what you paid for the piece. The delivery charge is not refundable.
Between day 4 and day 7 we can still take a piece back, as an exchange or store credit rather than a refund.
What cannot be returned?
Anything stitched or altered to your own measurements, sale pieces, jewellery, lingerie and swimwear, and anything bought with store credit.
A No Return Saver piece is priced lower because it is final sale. The card on the product page says so before you choose it.
It arrived damaged or it is the wrong piece.
Tell us within 48 hours and send a photograph. We will replace it or refund it in full, including the delivery charge, and we arrange and pay for the pickup.
Photographs matter here: a courier will not accept a claim without them.
Can I cancel an order?
Write to us before it is dispatched and we will cancel it in full with no charge. Once it is with the courier, treat it as a return.
Payment and account
How do I sign in?
Give us your email address and we send you a six-digit code. There is no password to remember or lose.
Do I need an account to order?
No. You can order as a guest. If you later sign in with the same email address, those orders appear in your account.
Still need us
How do I reach a person?
Write to contact@adaabazaar.com, or call 0120-4997917 or +91-78279 13364, Tuesday to Sunday between 10am and 8:30pm. We are closed on Mondays. Please have your order number ready.
You are also welcome at the boutique: 152-154, Ground Floor, Gurbaksh Plaza, Jagat Farm, Greater Noida, Uttar Pradesh 201310.