If something has gone wrong and our usual replies have not sorted it out, this is how to escalate. Publishing this contact is a requirement for e-commerce businesses in India, and we would rather you use it than stay unhappy.
Grievance Officer
- Name: Shaista Aftab
- Designation: Proprietor
- Email: contact@adaabazaar.com
- Phone: +91 78279 13364
- Address: 152-154, Ground Floor, Gurbaksh Plaza, Jagat Farm, Greater Noida, Uttar Pradesh 201310, India
What to send
- Your order number, if it relates to an order
- What happened, and what you would like done
- Anything you have already been told by us
- Photographs, where they help
What we will do
- Acknowledge your complaint within 48 hours of receiving it
- Resolve it within one month
If we need longer, we will tell you why and when to expect an answer.
If you are still not satisfied
You can raise the matter with the National Consumer Helpline on 1915, or through the consumer grievance portal run by the Department of Consumer Affairs.
Data protection complaints
If your complaint is about how we have handled your personal details, write to the same officer. Our privacy policy explains what we collect and what you can ask us to do about it.